Refund and Return Policy
Thank you for shopping with Bifolk. We want you to love your sunglasses as much as we do. If you are not completely satisfied with your purchase, we’re here to help. Below are the details of our refund and return policy:
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1. Returns
We accept returns for unused and undamaged items within 30 days of delivery. To be eligible for a return, your item must meet the following conditions:
• The item must be in its original condition and packaging, with all tags and accessories included.
• Proof of purchase (order confirmation email or receipt) is required.
Non-Returnable Items:
• Gift cards
• Items purchased on final sale or promotional clearance
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2. Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund. If approved, refunds will be processed as follows:
• Refunds will be issued to the original payment method within 5-10 business days.
• If the original payment method is unavailable (e.g., expired card), please contact us to arrange an alternative refund method.
Partial Refunds:
Refunds may be partial if the returned item shows signs of use, damage, or is missing components.
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3. Exchanges
If you received a defective or incorrect item, we’ll replace it at no additional cost. Please contact us within *7 days* of receiving the item to arrange an exchange.
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4. Return Shipping
• Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
• We recommend using a trackable shipping method. Bifolk is not responsible for lost return shipments.
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5. How to Initiate a Return or Exchange
To initiate a return or exchange, please:
1. Email us at aniqharith@bifolk.com with your order number and reason for the return/exchange.
2. Wait for our confirmation and detailed instructions on how to proceed.
3. Ship the item to the address provided in our confirmation email.
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6. Cancellation Policy
Orders can be canceled within 24 hours of purchase for a full refund. After 24 hours, cancellations may not be possible if the order has already been processed or shipped.
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7. Contact Us
For any questions or concerns, please contact us at:
• Email: aniqharith@bifolk.com
• Operating Hours: Monday to Friday, 9 AM - 6 PM (GMT+8)
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We strive to ensure a hassle-free experience for our customers. Your satisfaction is our priority!
